FAQs

What are your vaccination requirements?

To help us maintain the health & safety of all our guests, we recommend that your pet be at least 6 months old to ensure that they have built up the proper immunity following their shots.

Effective February 1st, 2026, all required vaccinations must be fully boostered no less than two weeks before check-in. Pets that have been at the vet, for any reason, within two weeks of check-in will not be accepted for daycare or boarding.

Before arrival, you will be required to provide your pet's current rabies certificate as well as their most recent veterinary health certificate with proof of current and completed vaccines. We will maintain a copy of your pet’s records in their file.

• Canines – must be current on the Rabies, Bordetella, Distemper, and Bivalent Canine Influenza vaccines.
• Felines – must be current on the Rabies, Feline Distemper, and Feline Leukemia vaccines.

** We cannot and will not accept self-administered vaccines. All vaccines must be administered by a licensed veterinarian, and proper documentation is required reflecting such.**

Do you have any restrictions?

Yes, due to safety concerns, we have a few restrictions.

During the two weeks before bringing your pet(s) to the Retreat for any service - daycare, boarding, or grooming - PLEASE do not take them anywhere where they could be exposed to unwanted illnesses. This includes, but is not limited to, the veterinarian, groomer, pet store, dog park, other pet facilities, and visits with other people's pets.

We cannot and will not accept pets with open wounds, stitches/sutures, or staples. This includes pets that have been recently spayed/neutered or had any other surgical procedures. 

We do not recommend boarding your pet if they have any restrictions as per the veterinarian. This includes, but is not limited to, no running, no jumping, no excited play, etc. We recommend boarding these pets at a veterinarian where they can be closely monitored 24/7.

We ask that owners not provide rawhide bones/treats from home, as we will not give them to pets while in our care.

Do you have a flea and tick policy?

Yes, we request that all pets utilize a vet-approved flea & tick application before lodging at our facility. Our yards are treated monthly; however, a nature walk may present opportunities for unwanted intruders.

What is your deposit and cancellation policy?

A deposit is required at the time of booking. All reservations will require a minimum deposit of $100 per dog and $50 per cat. Effective 9/15/20: During peak season (one before Memorial Day until one week following Labor Day) and within one week of all major holidays (New Year's Day, Easter, Thanksgiving, and Christmas), a deposit equal to 50% of the reservation under the basic rate will be required.

A 48-hour advance notice from 9:00 am on the date of check-in must be provided for a full refund of the deposit. Deposits on reservations cancelled within 48 hours will be forfeited. 

If changes need to be made to a scheduled reservation, we ask for a 48-hour advance notice from 9:00 am on the date of check-in. Last-minute changes may not be easily accommodated. Shortening a reservation within 48 hours will result in pet owners being responsible for the original reservation in its entirety. 

Do you offer tours of the retreat?

Yes! Tours are available by appointment only. Tours are only offered Monday-Thursday between 10:00 am and 12:00 noon or between 5:00 pm and 6:30 pm. Pets are welcome for a meet & greet in the office, but will not be able to tour the retreat with you. *Tours will not be given on the day of check-in for a scheduled reservation.*

Do guests need to be spayed/neutered?

No! We do not require that our guests be spayed or neutered; however, this may limit the option of group play with other furry friends.

Do you have office hours on major holidays?

No! Our office is closed to the public on all major holidays (New Year's Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas). On Christmas Eve, our office is only open in the morning and will not be open for our normal evening office hours.

A special drop-off or pick-up may be scheduled on a holiday for an additional $100 fee per pet, if and only if office staff is available.

Do you accept all forms of payment?

Yes! We accept all credit, debit, cash, and check payments.

Effective 11/1/23: Due to increased bank fees, there will be a 3% processing fee on all credit card transactions. To avoid any processing fees, we recommend paying deposits and reservation costs with either cash, check, or debit cards.